Damaged or Defective Items

Did you obtain a faulty or broken merchandise?

Oh no! We apologize prematurely for the inconvenience and hope to treatment the issue in a well timed method. Please submit a Damage Claim Form. Be positive to incorporate a written description and photographs of the injury. Photos are required for producer documentation and guarantee. A consultant from MyProScooter will contact you by way of phone or e-mail inside 48 hours with a affirmation and/or replace relating to your submitted injury declare.

All producers’ defects have to be reported inside seven days of receiving merchandise. When the injury declare is confirmed, the patron should put together the merchandise for return cargo. MyProScooter will organize a pickup of all returns on producers’ defects, which can be despatched on to the producer.

In some instances, we’ll solely have to ship the client alternative elements with out having to return the unique buy. This is decided based mostly on written injury claims and photographs on a case-by-case foundation.

Damage Claim Policy

If it’s required for a faulty or broken merchandise to be returned to us, MyProScooter will present the patron with a return label to be positioned on the return package deal. MyProScooter isn’t liable for any producers’ defects however might facilitate such claims on behalf of our patrons. It is essential to know that product defects are the only duty of the producer and patrons comply with indemnify MyProScooter from such claims.

Patrons sometimes don’t have to return the preliminary merchandise as a result of alternative elements may suffice to repair most broken or faulty issues. If a alternative half is warranted, a brand new scooter won’t be despatched beneath any circumstances. MyProScooter won’t assume duty for any merchandise shipped to us from patrons who haven’t acquired authorization from MyProScooter. DO NOT ship merchandise to MyProScooter for returns, refunds, or replacements with out first receiving written approval to take action.

Replacement elements and/or scooters are despatched via the identical delivery course of because the preliminary order. Although we attempt to shortly course of all warranties and injury claims, be suggested it may take as much as three weeks for the patron to obtain replacements from the producer.

For comfort functions, MyProScooter might authorize patrons to have repairs accomplished at a patrons’ native scooter workshop, if obtainable. MyProScooter will then reimburse the patron for all restore bills provided that, the patron offers a receipt or bill. A consultant of MyProScooter should approve any such repairs prematurely with written approval. Be suggested these repairs are topic to evaluation and MyProScooter reserves the proper to find out legitimacy of such bills and can solely reimburse an inexpensive price for all such elements and providers.