Returns & Exchanges

Return/Exchange Guidelines

All returns and exchanges must be reported to MyProScooter inside 14 days of receiving your merchandises. The 14-day interval begins when merchandise is delivered to recipient’s transport deal with.

You may need to full our Return/Exchange Goods Form. Please assure this type is crammed out absolutely and visibly to ensure your return and/or change is appropriately handled. A Return Authorization Number is required on this type and might be obtained by contacting thought-about certainly one of our buyer help representatives by telephone, e mail or dwell chat. We could also be reached all through enterprise hours (M-F: 3pm-7pm, Sat: 10am-5pm, Sun: 11am-4pm PST).

Return procedures might fluctuate by product subsequently it is going to be necessary that you just contact us for proper authorization and instruction. MyProScooter will not be held liable for any returns carried out with out right authorization. The Return/Exchange Goods Form may be downloaded proper right here. Please be certain you embody this sort inside the area alongside together with your return merchandise(s). The patron is accountable for all supply costs on any return and/or alternate.

Returned objects should be in new state of affairs and in it’s distinctive packaging. Be instructed a 10% restocking worth may be utilized to your return. If the Items are Damaged, counting on state of affairs, a 15 – 20% return/restocking cost may be utilized.

We advise insuring your return with the Signature on Delivery to insure your package deal deal arrives to the right trip spot. This service is obtainable by most, if not all, transport carriers. MyProScooter won’t be responsible for any devices misplaced or damaged by way of the return transport course of.

Send your return to:

Holiday Extended Policy

We get it…Christmas present correct? Most purchases made all through the vacations are sometimes supposed as gadgets. The Vault moreover assumes packages will not be opened until after Christmas Day. Therefore, MyProScooter has carried out a specific Return/Exchange Policy just for the holidays. Any purchase made between November 1st and December 24th is permitted 30 days to report a return/change. The 30-day interval begins Christmas Day, subsequently, the ultimate day to report a return/commerce could be January 25th (PST).

Damaged or Defective Products

If you acquired a damaged or defective product in your order please search recommendation from the Damaged or Defective Items net web page for our ideas.

Incorrect Product Shipping

If you obtained an incorrect merchandise, please contact our buyer help division for a return authorization amount and fill out the Return/Exchange Goods Form. It is important that you just contact us sooner than making a return because of you possibly can or won’t should return the product. This will in all probability be selected a case-by-case basis in the event you contact a marketing consultant from MyProScooter.

Refunds

Refunds are issued inside two enterprise days of receiving any returned merchandise. Be instructed it’d take some time for refunded transactions to settle in your account. Be steered a 10% restocking cost will possible be utilized to your return when packaging is damaged or not on the market. For any return or commerce declare, transport costs are non-refundable.

Patrons are answerable for all additional supply bills essential to complete a return or commerce.

Expedited Exchange

MyProScooter is just not going to ship out any additional merchandise for commerce with out first receiving the returned objects. If you need to advance your change course of, you’ll have to place a second order for the required devices and return any devices from the distinctive order. MyProScooter will then problem a refund for the returned devices as quickly as they’re acquired.